Enjoy the trip,
drop your bags
We pick up your luggage in the city and
check it with your airline.
Comfortable and
simple
Tell us a place and time for the pick-up and fly without wasting time in the check-in queue.
Always safe
We seal your luggage in front
of you to ensure that nobody
can extract or introduce
anything.
In Madrid
and Barcelona
If your flight lands or takes off
at these two airports we can
take care of your luggage.
Airlines
We have partnered with some of the best companies to make sure you have the best travel experience.
Are you flying with another airline?
Don’t worry, we’ll pick up your luggage and take it to the airport or deliver it to you in the city at any time.
Luggage Trustportation
How does it work
We have carefully designed a process for your bags to arrive at your destination securely, safely and on time.
Comfortable and simple
In a 45 seconds video we show you the pick up and and check-in service.
Our client reviews
We focus on you
Our mission is to reinvent the travel industry while focusing on what’s most important, you. Forget about your luggage and focus on what’s important, your experiences.
Paul Tong
Great service. On our last day in Madrid an early pick up of our bags, including a bike, allowed us to fully enjoy our day in the city. Good price, great communication and support. Highly recommend them!
Steve Kimbler
This was just what was needed! They picked up when planned and dropped right on time…. It allowed us to enjoy a full day in Barcelona without having to return somewhere to pick up our bags – great service!
Check all our reviews in Google
Our FAQ’s
Answers to any question
How much does the service cost?
The first piece of luggage costs € 15 and the additional ones € 5 each.
For example, a service with three bags would have a total cost of € 25 (€ 15 for the first and € 5 for each additional bag).
For Iberia customers with Platinum, Infinita and Infinita Prime cards the service is free.
How does it work?
BoB currently operates in the airports of Madrid and Barcelona. Depending on your departure and arrival airport and the airline that operates your flight we can offer you different types of services to make your trip more comfortable.
Pick-up & check-in service
- Departure airports: Madrid or Barcelona
- Operable airlines: Iberia, Iberia Express, Vueling, Air France, KLM, and Lufthansa
With the pick-up & check-in service, We pick up your baggage in Madrid or Barcelona (city), we check in with your airline, we send you a link with your bag tags and you’ll pick it up at the carousel in your destination airport.
Airport delivery service
- Departure airport: Madrid or Barcelona
With the airport delivery service, we pick-up your baggage at the address you give us in Madrid or Barcelona (city) and we deliver it to you at the airport meeting point at the time you choose.
City delivery service
- Arrival airport: Madrid or Barcelona
With the city delivery service, we pick-up your baggage at the airport meeting point and deliver it to you at the address you give us in Madrid or Barcelona (city) at the time you choose.
How do I book a BoB service?
- Type your departure and arrival airport, the airline, and the date of your flight.
- Select your flight on the list, identifying it by your departure time.
- If there is more than one option of service for your flight, please select the most appropriate for you.
- Enter the address and select a pick-up/delivery time.
- Complete your contact information, and voila!
How is the luggage pick up process?
You will receive an SMS message from our agent 5 minutes before arriving at the agreed address. Wait for him at the doorstep, at street level, with the luggage ready and the documentation prepared to expedite the process.
To proceed to collect your luggage, our agent will ask you:
- Booking confirmation email
- Passenger identification
- Passengers boarding passes, in case you have selected the pick-up and check-in service.
Once all data is confirmed, your luggage will be transferred with an anti-tampering device that will open in front of the airline staff to check-in.
How do BoB check-in my luggage?
We are endorsed by the State Air Safety Agency (AESA). To provide the check-in service with the airlines with which we collaborate, we follow security protocols required by the Spanish airport regulations.
We check-in your luggage in our partner airlines and, once the process has been completed, we send you an email and an SMS with the identification tags of your luggage.
How far in advance should I book your service?
You can book the service with the anticipation that you want and up to 4 hours before the departure of your flight.
For the Pick-up & check-in service, we need you to complete online check-in with your airline before we collect your luggage.
Select a convenient time and we will pick up your luggage, considerate that we will need at least 1 hour between the confirmation of your booking and the pick-up time.
However, we recommend that you book our service as soon as possible to be able to select the schedule that best suits your needs without any problem.
I travel with special luggage, can you check it for me?
No problem, we can transport and check any type of luggage as long as it complies with the rules of the airline and have them included in the online check-in (ski equipment, golf, bicycles …).
You just have to leave us a comment in the baggage selection step in the booking process indicating the characteristics of the special luggage so the agent will be prepared.
Can a person other than the one who flies give you the luggage?
If you want to book our pick-up and check-in service, it is not possible.
For security reasons, we need to confirm in the pickup place the identity of the people who fly with their ID, NIE or passport plus the boarding pass, matches with each of the pieces of luggage that we will check with the airline.
For the airport or city delivery services, there is no problem.
I want to check in additional pieces of luggage to those listed on my online check-in, can the BoB agent do it for me at the airport?
If you need to check-in additional luggage to the already included in the online check-in process, we can manage for you with the airline.
The BoB agent will pick up your luggage and inform the airline. We will send to you a link with the information about the additional charge of luggage check-in, to proceed with the payment. With the payment confirmation, we will continue to verify the luggage with the airline and send you the identification tags.
What if I need to cancel a booking?
If there is any change in your plans, you can cancel the service at no cost up to 2 hours before the pick-up time you have selected. After that time, the cancellation of the service does not include a refund of the amount.
To proceed with the cancellation of the service, contact us through the contact methods that we give you in the booking confirmation email.
Flexible service
Plan now, change later
We strive to provide our customers with a service which meets and exceeds expectations.
Cancel of modify your service
Change your booking specifications, in case you want to change the address or the time.
Free up to 2 hours before your pick-up!
Overweight
We weight your bags in the city, in case you have extra weight we will charge you the airline cost.
We weight your bags in the city.
Add extra bags
If you want to add an extra bag, our driver can charge you directly.
Dedicated Customer Support
Once you’ve booked our service we provide you with access to our premium customer support team.