Help before booking
Here you can solve your doubts about BoB services before you book with us.
Frequently Asked Questions
We are currently operating at the Madrid and Barcelona airports.
We will soon be operating in new airports while air traffic is being restored.
The first piece of baggage costs €20 and the additional ones €5 each.
For the calculation of the price, the number of bags in the service includes the total bags of all passengers flying.
For example, a service with three bags would have a total cost of €30 (€20 for the first and €5 for each additional bag).
Depending on your departure and arrival airport and the airline that operates your flight we can offer you different types of services to make your trip more comfortable.
Your origin and destination airport and the airline that operates your flight will determine the type of service we can offer you.
Check out the features and benefits of each of our services.
Pick-up & check-in service
With the Pick-up & check-in service, We pick up your baggage in the city, we check in with your airline, we send you a link with your bag tags and you’ll pick it up at the baggage belt in your destination airport.
City delivery: Skip baggage claim service
With the City delivery: Skip baggage claim service, we pick up your bags from the baggage belt at the destination airport and deliver them to the address you give us in the city at the time you choose.
Currently, we only operate this service for Iberia flights landing in Madrid – Barajas.
- Type your departure and arrival airport, the airline, and the date of your flight.
- Select your flight on the list, identifying it by your departure time.
- If there is more than one option of service for your flight, please select the most appropriate for you.
- Enter the address and select a pick-up/delivery time.
- Complete your contact information, and voila!
We are endorsed by the State Air Safety Agency (AESA) in Spain. To provide the check-in service with the airlines with which we collaborate, we follow security protocols required by the Spanish airport regulations.
Just as when checking your baggage at the airline counter, the BoB agent will need to check the personal documentation, boarding passes and visas, if required, and weight of the baggage of all passengers checking in.
In the BoB agent’s mobile app we will record all passenger data and associate it to each of your bags individually as required by the airport security regulation.
We check-in your baggage in our partner airlines and, once the process has been completed, we send you an email and an SMS with the identification tags of your baggage.
You will receive an SMS message from our agent 5 minutes before arriving at the agreed address. Wait for him or her at the doorstep, at street level, with the baggage ready and the documentation prepared to expedite the process.
To proceed to collect your baggage, our agent will ask you:
- BoB booking confirmation email
- Passengers identification
- In case you have selected the Pick-up & check-in service, the agent will ask you for the passengers’ boarding cards and the visas that may be necessary for your trip.
Once your details have been confirmed, the BoB agent will weigh your baggage and inform you of any surcharges according to the baggage allowance included in your airfare.
Your baggage will be transferred with an anti-tampering device that will only be opened in front of the airline staff to check in or when we hand it over to you on our services that do not include airline check-in.
If you want to book our Pick-up & check-in service, it is not possible.
For security reasons, we need to confirm in the pick-up place the identity of the people who fly with their national ID or passport plus the boarding pass, matches with each of the pieces of baggage that we will check with the airline.
You can book the service with the anticipation that you want.
You will be able to select the time at which we will pick up your luggage within the available slots once you have entered your flight.
In any case, we recommend that you make your booking as soon as possible so that you can select the schedule that best suits your needs.
No problem, we can transport and check any type of baggage as long as it complies with the rules of the airline and have them included in the online check-in (ski equipment, golf, bicycles …).
You just have to leave us a comment in the baggage selection step in the booking process indicating the characteristics of the special baggage so the agent will be prepared.
The BoB agent will weigh your baggage at the pick-up. If it exceeds your contracted baggage allowance, we will offer to manage the extra cost.
Upon arrival at the airport, we will confirm the overweight amount with your airline and proceed to charge it with the same method of payment with which you paid for our service.
If for any reason you need to check in additional baggage to that included in the online check-in process, we can take care of this with your airline if you book the Pick-up & check-in service.
At the airport, we will confirm the amount for the additional baggage with your airline and will charge the payment method you used in your booking for this amount plus €5 for these additional bags on your BoB booking.
If there is any change in your plans, you can cancel the service at no cost up to 2 hours before the pick-up time slot you have selected. After that time, the cancellation of the service does not include a refund of the amount.
To proceed with the cancellation of the booking use the option “Cancel booking” that you will find in the section “Help / After booking”.
Do you still have any questions?
Contact us via chat, telephone or through our contact form and we will be happy to help.
Post-reservation queries: +34 919 03 15 37
Our customer service hours are from Monday to Friday between 9:00 and 18:00.
Send us a message with your questions before booking and we will contact you.
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