Luggage services in the city with Hola Madrid

____ Luggage trustportation

Enjoy more time in Madrid


City Delivery

We pick up your bags at the airport and deliver them in the city.*

Book now


Home Bag Drop

We pick up your bags in the city and put them on the plane for you.*

Book now

* From €20 first bag + €5 extra bags.

____ Home Bag Drop Service

We have the travel solution

Icon Check-in Color

Book up to 4 hours before your flight departure.

City Delivery

We pick your bags up at the airport when your flight arrive.

Home Bag Drop

We pick up your luggage in the city and seal your bags in front of you.

Icon Suitcase Check Color

Collect your bags at the baggage claim or wherever you need.

____ Luggage Trustportation

Experience for your peace of mind

Passenger experience

Icon Plane

Efficient, your suitcases travel on the same plane.

Icon Clock

Easy, tell us your address, number of suitcases and pick up time.

Icon Edit

Flexible, modify or cancel free of cost up to 2 hours before pick-up.

Icon Storage

1 day of free storage included.

Book now

Illustration Check-in Desktop
Illustration Check-in Mobile

____ Partnerships

Best partners

Logo Color Iberia

We have agreements with some of the best travel companies to make sure you get the best travel experience.

Book now

Image Circle Iberia

Service approved by

Logo Grey Aena

Spanish Airports
and Air Navigation

Logo Grey Aesa

Spanish Aviation Safety and Security Agency

Logo Grey Iata

International Air Transport Association

____ Luggage Trustportation

How does it work

We have carefully designed a process for your bags to reach its destination safely and on time.





____ Special baggage

We can pick-up anything you need

Just make sure it’s inside your airline’s allowed baggage. We collect from suitcases to ski equipment, golf clubs, bicycles, surfboards or kite-surfing, etc.

Icon Golf

Golf club

The Golf clubs must be well secured in your bag.

Book now

Icon Ski

Ski equipments

All The ski equipment must be well positioned and tied.

Book now

Illustration Storage Desktop
Illustration Storage Mobile

____ Security

Your luggage is in good hands

We have designed our processes in collaboration with EASA, the safety regulator of Spanish airports in order to meet the highest standards of safety and air regulations.

Icon ID
ID verification

Make sure you have the necessary documents to travel.

Icon Insurance

Don’t worry, your baggage is insured against damage and theft.

Icon Encripted

Our platform is encrypted to ensure the transfer and privacy of your data.

Icon Star

Luggage Trustportation

Since 2017 we have transported
20.000 bags.

Illustration Hands

____ Quality

A human service

Our staff is formed by a group of selected and trained agents to offer you a professional and personalized service.

Icon User
Trained staff

Our employees are selected and trained to maintain safety standards in transportation and provide you with a personalized attention.

Icon Place
Sealed and Secure

Your bags are sealed in front of you, ensuring that nothing is introduced or extracted.

Book now

Image Quality Circle

____ Our client reviews

We focus on you

Our mission is to reinvent the travel industry by focusing on what’s most important, you.

Paul Tong


Great service. On our last day in Madrid an early pick up of our bags, including a bike, allowed us to fully enjoy our day in the city. Good price, great communication and support. Highly recommend them!

Steve Kimbler


This was just what was needed! They picked up when planned and dropped right on time…. It allowed us to enjoy a full day in Barcelona without having to return somewhere to pick up our bags – great service!

Check out more reviews on Google

Reviews - Foto Travel Desktop
Reviews - Foto Travel Mobile

____ Faq’s

Answers to any question

How does it work?

Book on-line and tell us your address, pick up time and the number of bags you have. For early morning flights, we recommend booking the service the night before the flight. For the afternoon flights, we recommend to reserve it during the same morning.

How long in advance do I have to book the service?

We always recommend booking the service as soon as possible. However, you can book up to 4 hours before your flight. We need a time window of 1 hour between the reserved service and the operation of the same one.

How is the pick-up process?

It only takes a couple of minutes. Our driver will ask you for the confirmation email of your booking, your passport and your boarding pass.

Do I receive a confirmation when the bags are checked in at the airport?
We will send you an email and an SMS with an image of the bag tags for your baggage. 

____ Our operational areas

Check our coverage

We collect your baggage from any address within our operating areas
Madrid Map

Book now

____ Flexible service

Book now, change later

We strive to provide our customers with a service which meets and exceeds expectations.

Illustration Map

Icon Edit Blue
Cancel or modify your service

Modify your reservation without cost, up to 2 hours before collection.



We weight your bags in the city, in case you have extra weight we will charge you the airline cost.

We weight your bags in the city

Add extra bags

If you want to add an extra bag, our driver can charge you directly.

Icon Phone
Dedicated Customer Support

Once you’ve booked our service we provide you with access to our premium customer support team.

____ Our backers

Supported by top companies

Our service is backed by important players in the travel industry.

Logo White Google
Logo White Amadeus
Logo White Iata
Logo White Destinia
Logo White OnlyYou
Logo White HomeSelect

____ About us

Find out about our vision and team

Our mission at BoB is to improve the passenger travel experience. We will make this happen by uniting great minds from different backgrounds.

Image Team 04
Image Team 03
Image Team 02
Image Team 01