Bob – Luggage checkin in the city with Iberia

____ Luggage trustportation

Pack heavy, travel light

We’ll pick up your bags in the city and ship them on the plane for you from:

· 15€ first bag + 5€ extra bags for Economy
· Free for Platinum & Infinity IB Plus cardholders

In partnership with

____ Home Bag Drop Service

We have the travel solution

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Book

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Book up to 4 hours before your flight departure.

Bag Drop

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We'll pick up your luggage in the city and seal the suitcases in front of You.

Travel light

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Avoid queues at the counters and at the airport.

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Collect

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Your bags will be waiting for you at the destination carrousel.

____ Luggage Trustportation

Experience for your peace of mind

Passenger experience

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Efficient, your suitcases travel on the same plane.
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Easy, Tell Us your address, number of suitcases and pick up time.
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Flexible, modify or cancel free of cost up to 2 hours before pick-up.
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1 day of free storage included.
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____ Partnerships

Best partners

Logo Color Iberia

We have agreements with some of the best travel companies to make sure you get the best travel experience.

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Service approved by

Logo Grey Aena

Spanish Airports
and Air Navigation

Logo Grey Aesa

Spanish Aviation Safety and Security Agency

Logo Grey Iata

International Air Transport Association

____ Luggage Trustportation

How does it work

We have carefully designed a process for your bags to reach its destination safely and on time.

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1. Pick-up

From anywhere in the city.

2. Transportation

We securely take your bags to the airport.

3. Bag Drop

We check-in your bags.

4. Delivery

Take your luggage
at destination.

Previous
Next
Pick-up

From anywhere in the city.

Transportation

We securely take your bags to the airport.

Bag drop

We check-in your bags.

Delivery

Take your luggage at destination.

____ Special baggage

We can pick-up anything you need

Just Make sure it’s inside your airline’s allowed baggage. We collect from suitcases to ski equipment, golf clubs, bicycles, surfboards or kite-surfing, etc.

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Golf club

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The Golf clubs must be well secured in your bag.

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Ski equipments

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All The ski equipment must be well positioned and tied.

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____ Security

Your luggage is in good hands

We have designed our processes in collaboration with EASA, the safety regulator of Spanish airports in order to meet the highest standards of safety and air regulations.

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ID verification

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Make sure you have the necessary documents to travel.

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Insured

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Don't worry, your baggage is insured against damage and theft.

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Safe

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Our platform is encrypted to ensure the transfer and privacy of your data.

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Luggage Trustportation

Since 2017 we have transported
20.000 suitcases.

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____ Quality

A human service

Our staff is formed by a group of selected and trained agents to offer you a professional and personalized service.

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Trained staff

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Our employees are selected and trained to maintain safety standards in transportation and provide you with a personalized attention.

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Sealed and Secure

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Your bags are sealed in front of you, ensuring that nothing is introduced or extracted.

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____ Our client reviews

We focus on you

Our mission is to reinvent the travel industry by focusing on what’s most important, you.
Paul Tong
5/5

Great service. On our last day in Madrid an early pick up of our bags, including a bike, allowed us to fully enjoy our day in the city. Good price, great communication and support. Highly recommend them!

Steve Kimbler
5/5

This was just what was needed! They picked up when planned and dropped right on time…. It allowed us to enjoy a full day in Barcelona without having to return somewhere to pick up our bags – great service!

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Reviews - Foto Travel Mobile

____ Faq's

Answers to any question

The first piece of luggage costs € 15 and the additional ones € 5 each.

For example, a service with three bags would have a total cost of € 25 (€ 15 for the first and € 5 for each additional bag).

For Iberia customers with Platinum, Infinita and Infinita Prime cards the service is free.

BoB currently operates in the airports of Madrid and Barcelona. Depending on your departure and arrival airport we can offer you different types of services to make your trip more comfortable.

Pick-up & check-in service

  • Departure airports: Madrid or Barcelona

With the pick-up & check-in service, We pick up your baggage in Madrid or Barcelona (city), we check in with your airline, we send you a link with your bag tags and you’ll pick it up at the carousel in your destination airport.

Airport delivery service

  • Departure airport: Madrid or Barcelona

With the airport delivery service, we pick-up your baggage at the address you give us in Madrid or Barcelona (city) and we deliver it to you at the airport meeting point at the time you choose.

City delivery service

  • Arrival airport: Madrid or Barcelona

With the city delivery service, we pick-up your baggage at the airport meeting point and deliver it to you at the address you give us in Madrid or Barcelona (city) at the time you choose.

You will receive an SMS message from our agent 5 minutes before arriving at the agreed address. Wait for him at the doorstep, at street level, with the luggage ready and the documentation prepared to expedite the process.

To proceed to collect your luggage, our agent will ask you:

  • Booking confirmation email
  • Passenger identification
  • Passengers boarding passes, in case you have selected the pick-up and check-in service.

Once all data is confirmed, your luggage will be transferred with an anti-tampering device that will be opened only in front of the airline staff to check-in.

We are endorsed by the State Air Safety Agency (AESA). To provide the check-in service with Iberia, we follow security protocols required by the Spanish airport regulations.

We check-in your luggage in our partner airlines and, once the process has been completed, we send you an email and an SMS with the identification tags of your luggage.

You can book the service with the anticipation that you want and up to 4 hours before the departure of your flight.

For the pick-up & check-in service, we need you to complete online check-in with your airline before we collect your luggage.

Select a convenient time and we will pick up your luggage, considerate that we will need at least 1 hour between the confirmation of your booking and the pick-up time.

However, we recommend that you book our service as soon as possible to be able to select the schedule that best suits your needs without any problem.

No problem, we can transport and check any type of luggage as long as it complies with the rules of Iberia and have them included in the online check-in (ski equipment, golf, bicycles …).

You just have to leave us a comment in the baggage selection step in the booking process indicating the characteristics of the special luggage so the agent will be prepared.

If you want to book our pick-up and check-in service, it is not possible.

For security reasons, we need to confirm in the pickup place the identity of the people who fly with their ID, NIE or passport plus the boarding pass, matches with each of the pieces of luggage that we will check with Iberia.

For the airport or city delivery services, there is no problem.

If you need to check-in additional luggage to the already included in the online check-in process, we can manage for you with Iberia.

The BoB agent will pick up your luggage and inform Iberia. We will send to you a link with the information about the additional charge of luggage check-in, to proceed with the payment. With the payment confirmation, we will continue to verify the luggage with Iberia and send you the identification tags.

____ Our operational areas

Check our coverage

We collect your baggage from any address within our operating areas
Madrid Map
Barcelona Map

____ Flexible service

Book now, change later

We strive to provide our customers with a service which meets and exceeds expectations.

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Cancel or modify your service

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Modify your reservation without cost, up to 2 hours before collection.

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Overweight

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We weight your bags in the city, in case you have extra weight we will charge you the airline cost.

Add extra bags

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If you want to add an extra bag, our driver can charge you directly.

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Dedicated Customer Support

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Once you’ve booked our service we provide you with access to our premium customer support team.

____ Our backers

Supported by top companies

Our service is backed by important players in the travel industry.

____ About us

Find out about our vision and team

Our mission at BoB is to improve the passenger travel experience. We will make this happen by uniting great minds from different backgrounds.